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They don’t have much information to give and they have limited access to information as customer service agents and you are undergoing a fairly normal processing time. What information were you expecting g to receive? Depending on the results of the medical it is either being reviewed by a healthcare worker or the application is now in background check. Be patient and you will get an approval/refusal soon. Obsessing about it will not lead to faster processing. If you have not received an answer in months then you should follow-up.
Sure buddy
 
Timeline for Super visa for mother

Applicant Country: India
Application submitted: Aug 27, 2026
Biometrics requested: Aug 28, 2026
Biometrics updated: Sept 02, 2026
Medical: not yet requested
 
Timeline for Super visa for mother

Applicant Country: India
Application submitted: Aug 27, 2026
Biometrics requested: Aug 28, 2026
Biometrics updated: Sept 02, 2026
Medical: not yet requested
Did you applied for the first time or you previously applied for regular visitor visa.
 
Medical passed??
The application got refused today because I uploaded the wrong Insurance Policy document. I am submitting a new application with the correct document. If it wasn't for that I guess it would have been all good.
 
The application got refused today because I uploaded the wrong Insurance Policy document. I am submitting a new application with the correct document. If it wasn't for that I guess it would have been all good.
what was the wrong policy document?
Was it quote or confirmation?
 
what was the wrong policy document?
Was it quote or confirmation?
I had the policy confirmation document but accidentally uploaded the quote. They refused for the following reason: The submitted proof of health insurance does not meet PG-1 requirements, as no proof of payment for the medical insurance coverage was provided.
 
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I had the policy confirmation document but accidentally uploaded the quote. They refused for the following reason: The submitted proof of health insurance does not meet PG-1 requirements, as no proof of payment for the medical insurance coverage was provided.
Was medical passed?
and also insurance dates were aligned with your travel intended dates in forms.