dezwevendehemelnl
- Website
- https://dezwevendehemel.nl/
- Occupation
- Chương trình 'Voice of Customer' (VoC) tại SunWin là quy trình thu thập phản hồi hội viên được hệ thống hoá ở mức độ chuyên nghiệp mà ít nhà cái cùng phân khúc đạt tới. Cốt lõi gồm ba lớp: (1) Khảo sát NPS (Net Promoter Score) tự động gửi đến 1/5 hội viên ngẫu nhiên mỗi 14 ngày – kết quả tổng hợp được công bố công khai trên website kèm phân tích chi tiết theo phân khúc; (2) 'Town Hall' livestream diễn ra mỗi quý, ban lãnh đạo SunWin trực tiếp trả lời câu hỏi cộng đồng được vote nhiều nhất từ form đăng ký trước đó 7 ngày; (3) 'Idea Box' – nền tảng kiểu Trello mở cho hội viên đề xuất tính năng mới, mỗi đề xuất được vote và sản phẩm team đánh giá trong vòng 30 ngày. Đã có 12 tính năng từ Idea Box được triển khai chính thức kể từ năm 2024. SunWin coi VoC là tài sản cạnh tranh quan trọng nhất – mọi quyết định sản phẩm lớn đều có lớp validation từ dữ liệu VoC trước khi quyết định. Thông tin chi tiết: - Website: https://dezwevendehemel.nl/ - SĐT: 0942 365 178 - Email: sunwincenterhn@gmail.com - Địa chỉ: 78 P. 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