When the lockdown was enforced March 2020, the company I was working with asked us with no advance notice that tomorrow we will start working from home, and sent us home with the tools we needed. Our work didn't see any interruption. At first there was some lower productivity due to adjusting, but things picked up vey quickly. They were motivated to make sure there was no interruption of work because any interruption meant loss of money. IRCC went home back in March 2020 and sat there for 8+ months doing nothing. Some applicants asked for notes of their files, and it's shown their files sat 7-8 months untouched, collecting dust. We paid for our applications to be processed, still for IRCC they think it's their charity to us to process our applications.
I think there is some truth saying that working from home for IRCC is not as efficient as working from offices. IRCC personnel are not quipped to work from home. Most files are paper-based, and working from home means officers must bring files home. It's inefficient and time consuming. Online applications are different stories. It's easier to access online applications from your computer. What they should've done is to digitized all paper-based applications they have, and then stopped receiving paper-based applications. But they continued doing this, which is very strange. As if they want to make things worse.