Biometrics issue

[Jarvis99]

We have a weird glitch on our biometrics on GCkey. PA submitted biometrics about a month ago, the biometric collection was captured in gckey with corresponding information. However under summary biometrics still said "we need your finger prints". I ignored it as biometrics was shown as valid.

Yesterday gckey was updated now it says "we have not received your finger prints". I am just wondering if anyone has run into this issue. Is it a concern? Should i be doing something?

 

[ivanm0710]

We have a weird glitch on our biometrics on GCkey. PA submitted biometrics about a month ago, the biometric collection was captured in gckey with corresponding information. However under summary biometrics still said "we need your finger prints". I ignored it as biometrics was shown as valid.

Yesterday gckey was updated now it says "we have not received your finger prints". I am just wondering if anyone has run into this issue. Is it a concern? Should i be doing something?

Hi. What happened at the end? Was your problem solved? Please let us know, I have the same issue right now.

 

[MFG11]

Hi, I had the same issue before. I emailed the visa office where my application was transferred and my GCKey account was updated into "Completed" the day after.

 

[ivanm0710]

Hi, I had the same issue before. I emailed the visa office where my application was transferred and my GCKey account was updated into "Completed" the day after.

Thank you for the info. How long did it take after that to get your visa?