Dear members, seeking your kind suggestion on something. My parents received the request for police clearance and medical. Their country of origin is Bangladesh. Getting the Bangladeshi PCC is not a problem and it’s already in process. Problem is, they also travelled to USA a number of times and their accumulated stay is more than 6 months. However they never stayed 6 months in a row, it was 1-2 months max. The letter from SGVO didn’t mention whether the 6 months stay need to be in a row or not. My parents submitted the fingerprints to FBI and my mom got the clearance. Fingerprint of my dad got rejected because of insufficient quality. My dad now has to send his fingerprints again to FBI. This will surely delay the whole process and for sure they won’t be able to send the reports within the 30 days as per SGVO mail. What is the right thing to do at the moment? I am planning to send an email to SGVO as well as submit an explanation for delay through the IRCC webform. I’m also confused about one thing - I received contradicting responses regarding whether to submit a FBI report for stay less than 6 months in a row. It was not clear from the SGVO letter either. If the FBI part is not needed, then life becomes much easier. Is there anyone with similar situation as my parents? Any suggestion would be really appreciated. Thanks!