Anyone knows why PR card photo doesn't meet requirement?

[flora9128]

I submitted my first PR photo since I received passport request, then after I landed, I got an email say it doesn't meet the requirement.
Then I submitted another one taken from Shoppers last month, today I received another email say it's still not up to the standard.
The email never say how it doesn't meet the standard, I cannot connect to agent via phone call.
Could anyone please suggest what I should do?

 

[shahsrushti01]

I submitted my first PR photo since I received passport request, then after I landed, I got an email say it doesn't meet the requirement.
Then I submitted another one taken from Shoppers last month, today I received another email say it's still not up to the standard.
The email never say how it doesn't meet the standard, I cannot connect to agent via phone call.
Could anyone please suggest what I should do?

Please refer to the below link
https://www.canada.ca/en/immigratio...grants/pr-card/apply-renew-replace/photo.html

 

[flora9128]

Yes, I know this guide. The photographer in Shoppers look experienced as well.
Is it because stamp and DOB, name info is is on 2 photos instead of 1?