+1(514) 937-9445 or Toll-free (Canada & US) +1 (888) 947-9445
Just got my results today and got a Master's degree equivalency :).

My timeline:
01/Aug - Sent Documents.
20/Aug - Documents received.
10/Sep - Documents accepted, evaluation in progress.
14/Sep - Final evaluation.
17/Sep - Results.
 
I am not sure if there is an email ID. But you can try calling them at the number that is available online. They are available until 6.00pm EST. you might have to be on hold for few minutes if you try calling.. There might be email address but I am not aware about that..

There is a form in their contact us section where they reply in 2-4 days else can call them on the canada number...if it is in review or evaluation phase u will only get generic response..
 
Finally I have a timeline after lot of confusion over transcript delivery

17th sept - Docs delivered to wes by courier
18th sept - wes updated status 'We received your documents'
 
WES surprised me! 18 business days from documents received to report being made available. Just 4 business days after the update on documents being accepted
 
WES surprised me! 18 business days from documents received to report being made available. Just 4 business days after the update on documents being accepted
Congratulations...that’s awesome!! My date is 3rd October and we have the express entry draw as well on 3rd.. I will have to wait!!!
 
Congratulations...that’s awesome!! My date is 3rd October and we have the express entry draw as well on 3rd.. I will have to wait!!!
Fingers crossed, you might get yours by then as well. My report wasn't due until 2 Oct
 
Congratulations...that’s awesome!! My date is 3rd October and we have the express entry draw as well on 3rd.. I will have to wait!!!
That's cool.. Congrats.. Btw how do you know that draw is happening on 3rd Oct? I mean is there is a way to calculate and predict the draw dates?
 
There is a form in their contact us section where they reply in 2-4 days else can call them on the canada number...if it is in review or evaluation phase u will only get generic response..
yes, thats what I also feel.. I will have to wait to get the next update...