I called them. The agent told me that "It's impossible, I don't have access to your file, you can send an email with CIC webform, but as you are under 13 months of delay, it's okay" (xcuse me but no it's not "okay" 4 months without an email, nothing, I don't call it "okay") I think the only thing about he throught was " she couldn't just stay away from her phone?" because he was a little bit rude with me.
So I sent an email to ottawa office with a question. My email: " could you tell me if I need to...." my throught: "could you tell me when you think to give me my RP and others RP? because you don't seem to move your a***" but as, I'm polite, I just finished my email with "thank you very much for your time"