Feb 2026 Citizenship Applicants
- Thread starter CIT666
- Start date
Took the exam today (May 22) and successfully passed (20 of 20)
I have received a message on April 27th saying that they could not verify my physical presence before becoming a PR and I had a choice to submit additional documents or withdraw my application. So I have decided to withdraw my application and apply in September with physical presence with the days only after becoming PR, because i do not want to risk becoming a non routine application. Goodluck everyone!
IRCC Citizenship Tracker Portal Login Issue - Resolved !!!!!
I found the root cause of why I wasn’t able to receive the verification code to create the tracker account.
If you previously used a representative for an older application, the verification code may still be going to the representative’s email address. In my case, I used an agent back in 2022, and he had received over 100 verification code emails because I kept trying every day. He was confused because he didn’t know whose application was triggering all those codes. Poor guy reached out immediately once we contacted him, as we only wanted to check whether he had received the code by any chance.
Even though I had already updated IRCC to remove the representative, it looks like there may still be a bug in the system where the tracker verification code continues to get sent to the old representative’s email.
So if you’re not receiving your code, check whether you had a representative on any previous IRCC application and contact them to see if they are receiving the emails.
I found the root cause of why I wasn’t able to receive the verification code to create the tracker account.
If you previously used a representative for an older application, the verification code may still be going to the representative’s email address. In my case, I used an agent back in 2022, and he had received over 100 verification code emails because I kept trying every day. He was confused because he didn’t know whose application was triggering all those codes. Poor guy reached out immediately once we contacted him, as we only wanted to check whether he had received the code by any chance.
Even though I had already updated IRCC to remove the representative, it looks like there may still be a bug in the system where the tracker verification code continues to get sent to the old representative’s email.
So if you’re not receiving your code, check whether you had a representative on any previous IRCC application and contact them to see if they are receiving the emails.
Thanks for letting us know. I am facing the same issue, I will try asking my representative too on it.
How did you then change the verification code to come to your email. Did your representative had to sign some form ?
For context, I had already called IRCC (1-888-242-2100) earlier and told them that my citizenship application was submitted by myself. I also asked them to remove the old representative information as it was still showing on my file. In my case, no form was submitted or signed by either party. Since the UCI is the same as the previous application, it looks like the old representative info may have carried over to the current application even though I did not use a rep this time.
The rep gave me the verification code as I told him my UCI#, APP# and verified my details.
Please reply in the forum if this works for you. It would be helpful for others who are stuck in the same situation.
Last edited:
My spouse is running into the same issue, but we're in a bit of a different scenario trying to resolve...
- Attempt to create the Status Tracker account
- UCI and Application are recognized
- The correct address is shown on the webpage for verification code, but no code is ever received
- For her PR application, I was her representative
- The email I registered for that application has since been deleted and cannot be recovered or recreated
- Tried using the Webform for technical support, received a generic response on how to create an account
- Tried calling IRCC, the agent would only verify the one email shown on file and directed us to the Webform
Not sure how to work around this, and not certain what information may or may not be missed without a tracker account.
At the very least, I've noted this under the Citizenship Test Results section:
https://www.canada.ca/en/immigratio...rvices/canadian-citizenship/test/results.html
Application status
Your application status will still show as In progress if your- test hasn’t been reviewed yet
- test was cancelled and rescheduled
- results were invalidated
Depending on your official result, your updated application status will be 1 of the following 4 options:
- Decision made on your application
- Invitation for an interview
- Invitation for a retest
- Invitation for a hearing
Only other thoughts are to attempt the Webform once again, or perhaps request an update to my email address under my UCI, and perhaps the back-end reference will also update.
Yup, even though the correct email address was showing on my end and it said the code had been sent, it still went to my previous representative.
In your case, you could try adding yourself as the representative with your own contact information and see if that helps you receive the code. Not sure if it will work, but it may be worth trying if the code is still not coming to your email.
If no email updates then IRCC Helpline is the only way to know the status.
This solution didn’t work for me. My old representative is not listed on my profile (ircc agent confirmed it); still I am not receiving the one time code though email shared is correct.
If it was ever listed and removed still it goes the rep I'm guessing. Are you sure you checked with the rep?
Type: Online application
Location: Ontario
Physical Presence: 1150
Applicants: 2
AR: 19FEB (re-submission)
AOR: 07 MAY
Application tracker: Created on 09MAY
FP: 11MAY
Background verification: 22MAY (for one applicant only)
FP submitted 11 May
Ghost update 13 may
Ghost update 14 may [Both time nothing changes]
Biometric completed 22 May 2026 [Update on tracker 26 May 2026]
