Try on a different web browser, I was having trouble with MS Edge, it worked on Google Chrome. Also, ensure that you are typing your name exactly as written on your AOR letter, including upper and lower case letters.I have been trying to create my tracker account but it keep saying information not found or incorrect UCI. I have the UCI that start with CAN. Is that the one to use or my UCI from previous TRV applications?
Edit: you can't do it with the CAN UCI, you have to wait for your BIL, they will update your UCI then.