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Jul 19, 2025
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Hi all,

My partner and I applied for him to get pr through me (citizen, born in Canada) and all is going well. We're at the stage where they requested passport photos, photocopy, return label/envelope and commercial invoice.

Our commercial invoice has been returned 3 times now with a form letter, av3, that doesn't tell us anything about how to fill it in. The first time, we went to a ups store to help us fill it out since the label was ups, and they had no idea how to fill one out (we're in the US). Second time, we filled only what the av3 said (exporter, consignee, and check that we pay for the fees). It was returned. Then we refilled it all in, along with tracking number and signed it, returned yet again.

Can anyone please tell us exactly what we need to fill and what we leave empty for them to accept it? We're at our wits' end. All we keep getting back are form letters with zero information about what we need to actually fix.

Thank you!
 
Hi all,

My partner and I applied for him to get pr through me (citizen, born in Canada) and all is going well. We're at the stage where they requested passport photos, photocopy, return label/envelope and commercial invoice.

Our commercial invoice has been returned 3 times now with a form letter, av3, that doesn't tell us anything about how to fill it in. The first time, we went to a ups store to help us fill it out since the label was ups, and they had no idea how to fill one out (we're in the US). Second time, we filled only what the av3 said (exporter, consignee, and check that we pay for the fees). It was returned. Then we refilled it all in, along with tracking number and signed it, returned yet again.

Can anyone please tell us exactly what we need to fill and what we leave empty for them to accept it? We're at our wits' end. All we keep getting back are form letters with zero information about what we need to actually fix.

Thank you!

Can you post the form letter here without disclosing your personal information?
 
Hello I am going through the same situation please let me know if you figured it out!

Both of you should clarify with IRCC why they require a commercial invoice for a document shipment and if there's a specific format or value they expect.
 
Both of you should clarify with IRCC why they require a commercial invoice for a document shipment and if there's a specific format or value they expect.
We've tried replying to the email but literally all we get are form replies, no custom responses. But there's a line that says if you're in the united states you need to fill out a commercial invoice.