Not eligible for CCB? - since you do not meet the residency requirement

[haddad287]

Our baby was born February 2025, applied through the Ontario Newborn 5-in-1 new born bundle. And did CCB, then a month and a half later, they said they wanted my wife to proof her status in canada. So what we did was submit through my CRA her Canadian PR Card. Now June 20 2025, she gets a letter in her my CRA saying
The CRA determined that you are not eligible for:
- <BABY_NAME>- since you do not meet the residency requirement

My wife came as a landed PR in Nov 2022 and has been in canada for almost 3+ years, and my baby was born as a Canadian citizen in Feb 2025, and I (the husband) hae been in canada my entire life. And my wife has been doing her tax's every year as well as me, we never miss a year.

Does CRA mean my canadian-born baby does not meet residency requirement? She was born in canada! and my wife is canadian citizen!

Did CRA make a mistake? should I call them or what other method is good?

 

[Naturgrl]

Our baby was born February 2025, applied through the Ontario Newborn 5-in-1 new born bundle. And did CCB, then a month and a half later, they said they wanted my wife to proof her status in canada. So what we did was submit through my CRA her Canadian PR Card. Now June 20 2025, she gets a letter in her my CRA saying
The CRA determined that you are not eligible for:
- <BABY_NAME>- since you do not meet the residency requirement

My wife came as a landed PR in Nov 2022 and has been in canada for almost 3+ years, and my baby was born as a Canadian citizen in Feb 2025, and I (the husband) hae been in canada my entire life. And my wife has been doing her tax's every year as well as me, we never miss a year.

Does CRA mean my canadian-born baby does not meet residency requirement? She was born in canada! and my wife is canadian citizen!

Did CRA make a mistake? should I call them or what other method is good?

If you live in Canada and meet income requirements then call CRA and ask. Not really an immigration issue.

 

[haddad287]

If you live in Canada and meet income requirements then call CRA and ask.

Of course we live in Canada and meet income requirements. I have been in canada my entire life, and my wife has been living her since I sponsored her in 2022|

Is calling the fastest way? I know CRA is hard to get ahold of by phone.

 

[Naturgrl]

Of course we live in Canada and meet income requirements. I have been in canada my entire life, and my wife has been living her since I sponsored her in 2022|

Is calling the fastest way? I know CRA is hard to get ahold of by phone.

This is not an immigration issue but tax issue. Call CRA and ask.

 

[Copingwithlife]

Our baby was born February 2025, applied through the Ontario Newborn 5-in-1 new born bundle. And did CCB, then a month and a half later, they said they wanted my wife to proof her status in canada. So what we did was submit through my CRA her Canadian PR Card. Now June 20 2025, she gets a letter in her my CRA saying
The CRA determined that you are not eligible for:
- <BABY_NAME>- since you do not meet the residency requirement

My wife came as a landed PR in Nov 2022 and has been in canada for almost 3+ years, and my baby was born as a Canadian citizen in Feb 2025, and I (the husband) hae been in canada my entire life. And my wife has been doing her tax's every year as well as me, we never miss a year.

Does CRA mean my canadian-born baby does not meet residency requirement? She was born in canada! and my wife is canadian citizen!

Did CRA make a mistake? should I call them or what other method is good?

CCB is determined by tax residency , not citizenship

Call the benefits line , not the general line . They’ll just transfer you anyway

And if the line is busy , call the business line and ask NICELY if they’ll transfer you internally to the benefits department. I always transferred the calls when I took calls, place was a gong show, so always attempted to be human about things

But don’t demand . The agent doesn’t have to

 

[haddad287]

CCB is determined by tax residency , not citizenship

Call the benefits line , not the general line . They’ll just transfer you anyway

And if the line is busy , call the business line and ask NICELY if they’ll transfer you internally to the benefits department. I always transferred the calls when I took calls

But don’t demand . The agent doesn’t have to

Calling the benefits line now.

 

[Copingwithlife]

Adding if the lines are totally full , you can go into a Service Canada office and they’d have a line you can call , or the agent at the desk , at least when I worked in the EI call centre can call directly , by passing the que

 

[haddad287]

They said they were missing my wife’s date of entry to Canada. But I told them that information is on the PR card that you requested back in March.

They initially mailed a questionnaire in March asking for the date of entry to Canada, but they said please submit the PR card through my CRA instead of doing the questionnaire by mail. It’s better.

Now they were like we still need the questionnaire, even though we have the information on file so I submitted that and now I’m waiting

And the agent on the phone also manually put on a date of entry into Canada on file as well.

Now I need to wait approximately a week