Does the job fall under Noc B? Job title is Customers Services Coordinator
These are the job details:
Responsible for all customer-service related duties as outlined in Mytox BOS Procedures (e.g. TS- 9A), for customer(s) to which they are assigned.
• Pulls in EDI customer releases and posts to the Mytox CMI system.
• Enters any manual releases as applicable.
• Ensures that Mytox and customer cums are in full agreement.
• Checks/confirms demand load accuracy for their customer before MRP run.
• Issues shipping work-sheets to Shipping Department in advance.
• Liaison with customer deck personnel, freight carriers, and/or plants directly either verbally or in writing.
• Responsible for all transportation, logistics and premium freight for customer base.
• Develop customer relationship and provide Best-in-Class service.
• Answering of customer inventory system queries in a timely manner (if applicable) or providing backup to do this (requires complete familiarity with Ford DDL, Chrysler SMART, Honda systems).
• Maintain 100% on time delivery to customers and providing disputes when necessary.
• Liaise with quality engineers, production and quality representatives to address quality concerns and communicate next steps. Coordinate Engineering changes from customer.
• Review customer charge-backs and recommend disputes when appropriate.
• Coordinates Customer Finished Good returnable shipping container returns to Mytox from the applicable customer, in a timely manner.
• Backs up other Customer Service (different customer account) positions.
• Provides on-call Customer Service support during non-normal business hours as required.
• Utilizes effective Housekeeping practices.
• Maintains responsibility for departmental Continual Improvement at all times, both in general and specifically related to individual duties.
• Attends training based on Mytox Internal Training Matrix.
• Adheres to all Mytox safety rules and regulations.
• Follows all applicable Mytox BOS procedures.
• Any other reasonable request by management
These are the job details:
Responsible for all customer-service related duties as outlined in Mytox BOS Procedures (e.g. TS- 9A), for customer(s) to which they are assigned.
• Pulls in EDI customer releases and posts to the Mytox CMI system.
• Enters any manual releases as applicable.
• Ensures that Mytox and customer cums are in full agreement.
• Checks/confirms demand load accuracy for their customer before MRP run.
• Issues shipping work-sheets to Shipping Department in advance.
• Liaison with customer deck personnel, freight carriers, and/or plants directly either verbally or in writing.
• Responsible for all transportation, logistics and premium freight for customer base.
• Develop customer relationship and provide Best-in-Class service.
• Answering of customer inventory system queries in a timely manner (if applicable) or providing backup to do this (requires complete familiarity with Ford DDL, Chrysler SMART, Honda systems).
• Maintain 100% on time delivery to customers and providing disputes when necessary.
• Liaise with quality engineers, production and quality representatives to address quality concerns and communicate next steps. Coordinate Engineering changes from customer.
• Review customer charge-backs and recommend disputes when appropriate.
• Coordinates Customer Finished Good returnable shipping container returns to Mytox from the applicable customer, in a timely manner.
• Backs up other Customer Service (different customer account) positions.
• Provides on-call Customer Service support during non-normal business hours as required.
• Utilizes effective Housekeeping practices.
• Maintains responsibility for departmental Continual Improvement at all times, both in general and specifically related to individual duties.
• Attends training based on Mytox Internal Training Matrix.
• Adheres to all Mytox safety rules and regulations.
• Follows all applicable Mytox BOS procedures.
• Any other reasonable request by management