Hello,
I am new here and only signed up because I am so confused as to what is going on. I have tried contacting AINP through phone but I have only received an automated response. People used to be able to speak directly to a representative but I guess that's changed. I have tried calling CIC who told me to fill out a web form and send to them, I did but again, no response.
The issue itself is this, about two weeks ago, I created an Alberta Digital ID which I then used to sign in to the AINP portal, at the time, everything was fine, I started to fill out the application however, I had to stop because I had another task I needed to do so I saved it and closed it. The following day, I went through the exact same channels, signing into the AINP portal using my Alberta Digital ID details but then I got this message:
- The user name "a97bae4ad4e1e4e457fc1f6f4ad88d958e67fbfa18063bc5aa8e8e83f404f" is already taken.
- The email "yulo@yahoo.com" is already taken.
Email:
Provide an email address to complete the external account registration.
I tried adding a different or new address into the email bar and yet the same message came up, only this time, the initial email in the above message was replaced with the new email that I had just put into the email bar!
I am at a loss for words right now because I don't know what's going on and there's no one at AINP or even CIC that can give me some proper insight into this issue!
Is it a technical issue?! Is it that I can't apply right now because intake is full or because it's the end of the month?! I don't know what's going on and I need answers so any help would be useful please!
