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Hi Chelsea, they finally sent me a new card two months ago. I didn't get any confirmation that they received my solemn declarations either. I contacted them only through web form and their answer was always the same ("we can't locate your solemn declaration"). I suggest you contact them again to...

thank you for your response!

Hello, I'm in the situation. May I ask how did you send your solemn declaration (by fax/mail?) and did you get any notification that your request was approved before you received the new card (any update in the system)? Thank you!

no update either. it's still the same response "we were not able to locate your solemn declaration in the system yet... is currently processing solemn declarations received before Feb 6."

Hello everyone, I didn't receive my first PR card so I assume it's lost in mail. I submitted Solemn Declaration to IRCC trying to get a new card. However IRCC told me several times that "we were not able to locate your solemn declaration in the system yet.... is currently processing solemn...

I believe they have stopped processing the requests :( hope they resume it soon

They told me last week they are still processing requests sent before Feb 6 and couldn't locate my request. Hope you will hear something different from them. Please update here if you'd like to. Thanks!

Good to know your fax went through! Please update if you hear from them again. I also don't know if any update is going to appear in my cic account.

I tried faxzero every day and it finally went through one time at the end of May, but until now I haven't heard anything back from them .. not sure what's going on

Last week IRCC told me they are still processing solemn declarations sent before Feb 6... Fax is still not working. Now I kinda believe the PR Processing Centre is not open at all. Did IRCC confirm that your declaration form can be located in their system? I sent my form through Web form, first...

same here, I've been trying to send a fax for 2 weeks, no luck. I think the PR Card Processing Centre is not open currently (which probably means mails won't be processed either). I don't know what I can do now, so frustrated

Thank you so much for replying to my thread!! It's crazy. I've been faxing them since last week, and it's always "no answer". I'm not sure if their office is even open now. I guess I have to send this piece of paper by mail now too. May I ask if you confirmed they accepted your mail? I'm...

I landed in Canada this February but never received my PR card:( The website shows it's mailed on March 13th. After I spoke with IRCC I found the address was not correct, so it's lost. 6 weeks passed, IRCC recommends me send them the Solemn Declaration Form. I can either fax it or mail it. I've...

Thanks! May I ask when did you send the fax? I tried myfax today around 3pm and it failed (number was busy). I've been trying different online fax services since this morning. It's either "no answer" or "number was busy". I'm faxing it from US, not sure if it's the problem

me too. The fax number is not working