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No they did not say it went to program support. Rep said I can assure you the application is still in process

That's correct. Do you know anyone who experienced the same thing and how long did it take for them to get the certificate?

I just learned the updated status from the agent I spoke with. Really. :(

Hi Im applying for my kid who was born in the Philippines. We submitted it way back January 2018 and per the rep who answered my email, she said it is still in process as of March 2019. It's more than a year already. We applied through Canadian Embassy in the Philippines

Same question here. Did you receive yours already? Im in the Philippines