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Quick update, her SIN is now active. She was able to access her CPP via services canada.

OK I got through, must have been a skype issue. Anyways Canadians are sooooo friendly, wow I miss that sometimes. Anyways the lady explained that needed to be done. Turned out that the issue was the SIN was issued in her maiden name and never updated.

What What happened was when I called (on skype) the non 800 number I got an error message but the 800 number I could get through. We got through all the menu options and then nothing? i did evenually get connected to the non 800 number but I got message saying they were overloaded and call...

Old thread but I'm going through the exact same issue now. My wife and I left Canada in 1999 and now hitting retirement age we're looking at our pensions. Now here is where it gets really strange. I am able to go online and get my CPP information no problem but when my wife tries it says that...