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Thank you so much , I am going through same situation, and your post gives me a new way to fight back and don’t give up. I did the right thing right way just followed what they said , if they have lost ten document ? We can recall them with details that you acknowledged the docs . But for...

Well I have same story. I applied in November 2016 and ongoing process and eventually when last supporting documents were asked as if file changes to acclaim points I was missing 1 point . I sent the docs and got confirmation. But helpline never gave absolute reply to my question. And now they...