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This took me ages and ages of trying. Finally, I gave up and called them (waiting on hold for 45 minutes). They had input some of the information differently than I had put it in on the application. She very patiently waited on the phone while I tried the correct information and it worked.

Thanks for pointing me to this but when I get to supporting documents, it says no supporting documents are needed—even though we've received the e-mail letter saying that Schedule A and criminal background checks are required. Anyway, I've uploaded it now through the general communications...

After much trying, I managed to link my online account to the application. I received the e-mail to submit Schedule A, etc., which is now complete. But how do you upload it on the website? There is a box saying "Your Action is Required" and there is a link to "Check status and messages" but...

Many thanks! I'll give it a look.

The most recent posts I've seen on this topic are from 2012 so I wanted to ask about any up-to-date information, namely: Has anyone used a FBI channeler to get the background check done? My wife qualifies for that service but some older posts on this topic suggest that Immigration Canada won't...

Thanks for all the tips and tricks, folks. In the end, I got through on the phone to Immigration and they were able to confirm that the place of birth I was entering (as we entered on the application) and what they had in their system was different. After that, it was linked. One quick thing: I...

I tried to call and check today but after spending several minutes routing my way through the various menus, all I got was a message saying that there were too many calls and not enough agents and they couldn't put me in the queue. Then the call ended. What number did you call and how did you...

I have been plonking away at trying to link my account online for the last five days... getting nowhere. I e-mailed for help and got nothing back that was helpful, other than a link to the unhelpful online FAQ. Has anyone tried calling for help on linking the account online? Is there anything...

I have followed these directions and also the ones on the spreadsheet to the letter. I've now given it 15 attempts over three days and have not succeeded. Any tips? I say Permanent residence application for spouse. I have tried both application number and family name (of PA) and application...

Well done. Did you use passport details for principal applicant or the sponsor? And where did you take destination information from on the application?

Have only just stumbled on this forum this evening and grateful for all the information. We applied in early July (received July 11) and received AOR today (August 21). We are at Missasauga processing centre. But I am immensely frustrated by trying to link to the online account. I have followed...