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Yes. Been doing this only since few days but it’s like playing roulette.

Yes. Been doing this only since few days but it’s like playing roulette.

thanks for providing insights into how to get to the rep. When I got hold of a rep three weeks ago he said the same thing “everything looks good. I should get it by may 10th”. But no sign yet of it. Never felt so helpless about a situation with government. It’s like a dark black hole. No one...

How many times did you have to try to get in line for being 60th ? I have been trying for past 30 minutes (about 60 times) and still get recoded message about "For general info on how to apply...."...

How do you get to someone on phone ? On calling the customer service number they have the standard voice message on how to apply and all that stuff and then ends with saying all agents are busy.. I know someone here posted few weeks ago that if you get that message we need to disconnect and try...

Just like for folks living in Canada they can transfer the file to local office,is there a similar process for applications mailed from USA ? Anyone tried anything ? It has been about 4 weeks (20 days) since the application reached and credit card charged but don't know what is happening inside...

yes. this is my biggest worry.. if you don't call them you may potentially not know what is wrong with the application or documentation.. Out here on this forum I have hears stories of people following up through Phone call and being told they are missing so and so documentation. Had they not...

When I called them during start of MARCH (before sending my application) I was able to connect with them with just 15-20 mins of wait (I was like 20th caller at best).. and I spoke to them like 2-3 times in couple of weeks with same wait times.. Wonder what changed since mid-march that the...

And I thought Cc is charged only when all documentation is in order. but I see your documentation issues came up post the credit card charge... all my theories (and assumptions) are proving to be wrong :(.

I tried calling right after I read your 38 callers ahead message and I still got 500+ callers waiting ahead.. not sure if it makes a difference if you are inside Canada or outside Canada.. Hope you got some concrete information about your application finally..

Wow.. At times I think I will take the challenge of waiting when it says 400+ callers ahead but if 36 takes two hours I am totally discouraged.. What time did you dial today (in EST) that you got 36th position ? and you are right.. There is probably only one phone rep on the other side..uber...

That's great.. 36 calls ahead will take 1/10th the time compared to 360 calls ahead... and from what I have experienced each call gets done in an about a minute; that is not to say each caller consumes one min only but I guess many people who call also must be dropping after hearing 400+ callers...

Called them at 7:30 am EST today and was 330 number in queue ! What the heck. How in th world can one Even get to them by phone. Absolutely horrible. That tells me the amount of people whose are clueless on the app status and decided to dial in at 7:30. At this rate I may have a better chance at...

Is there really any further background work to be done post the credit card charge or just the printing ? Wonder why the delay post the charge on the card.

My passport is for my child and it is renewal (which is essentially a new passport application). Yes, I agree it was charged within 3 days of being delivered.. May be my passport is shipped out but I have no means of knowing if it did. I wonder what made Canada passport services to not have a...

Passport mailed from USA and delivered on March 21st Credit Card charged on March 24th I have no idea what the status of my application is since then. Tried calling customer service but had 500+ callers ahead of me.. didn't have time and courage to wait 3-4 hours.. but I guess I will have to do...

I never had luck connecting on this number..not sure if it even works.. I am calling from USA if it matters. I use the other number 819-997-8338 which still has a better chance of connecting.. if there are any other numbers out there please share those too. Thanks.

What is the best way to get a status on passport application ? Is calling the customer center the only way ? Every time I call (Passport applied by mail from USA) there are about 500 callers ahead of me..

Here is my question - I am applying for passport (renewal but new application) for my child from USA. For guarantor I am choosing the pediatrician of my child who knows us from more than two years.. We know the doctor at a professional level (Patient Doctor relationship). is that something that...

Okay. so while I sent the request to NJ DMV for Driver appl request form and wait, I thought of trying a third time with Service Ontario (College Station - Toronto). My earlier two unsuccessful attempts were at Drive Test Center. so third time the folks at Serv Ont did accept the existing NJ...