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The initial reply from them was that they do not acknowledge receipt of documents from courier

I sent IRCC a mail and they asked me to contact the visa application center but when I sent them a mail they told me they have a lot of documents that they are working on .fortunately I received a mail a day before the 30 days

Yes .I received a message that the decision envelope is on its way to the CVO yesterday evening

I learnt the Accra center are processing the ones received on March 20th and 21st .hope you receive a notification soon

when you call the office too you will stay on the line for 15 minutes and the line will drop by itself. its very frustrating

we family had the passport request letter from ircc. we submitted the passport through DHL on the 22nd of March and i had an sms from DHL that it has been delivered but to date there is no acknowledgement from IOM that they have received the passports or not. is this normal