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I applied for student visa. IRCC got back that I have 2 UCI. I hope it's sorted.

So I once applied through Gckey October 2021, but got refused. So I reapplied through new portal now June 9th,2022. Up until now my biometrics details and applicant details is blank when I log in. Please what can I do? Is this how reapplying to new portal works? I already sent webform and...