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What time of day did people have luck getting through by phone? I’ve tried all times of day and have only gotten through once at 4pm EST and then my phone hung up accidentally when I was caller #80 (sigh).

I tried doing this (filing a new in person urgent application while I had a mailed-in one already pending; disclosing this of course to the agent). They said it’s not allowed and refused to let me file my second application.

Has anyone had success getting a mail-in application transferred to a local office and what was the turnaround time? April 13 - mail in application received May 10 - credit card charged May 11 - went in person to local office (Gatineau) and requested transfer with proof of travel on May 25 They...