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Hello sorry for late response. My girlfriend and I pretty much spam called until we get on the line. It takes a lot of efforts to just get on the line for the call.

Sorry to hear you're in the same situation. Did you receive any tracking number from them?? I am afraid that they lost her documents.

Hello all, My girlfriend applied to renew her passport in late-March, CC got charged: April 14. After a bunch of calls, she was able to pick up her passport in June 1st (North York). However, she still hasn't received back all her documents yet (Citizenship Certificate). She needs it for...