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Again (sorry to ask): what was the route— who did you write to? Was it just an email in your regular account?

Thanks CaBeaver. When you say “update them”, who/how exactly? We have written several emails and get boiler plate replies “we are busy with backlog”. We can see nowhere on her account page to address a specific question to a specific person or to add in new info. Maybe we’re just missing something?

Thanks for comment and hope you’re wrong (i mean that nicely) that it won’t be a back-of-line situation. For us of course the deed has been done.

Hi all, my wife’s oath ceremony Dec 13, 2021 conflicted with travel, so she followed the instruction to email immediately that she could not attend, assuming she’d be informed of the next scheduled date. She’s heard nothing since (2months later) for rescheduling. Any advice? Thanks!