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Guys need help please. My parents biometrics were completed in October 2022 and now when I check the online account, it shows there is no application on the account at all. I have not received anything about the next processing at all. What is happening? What should I do?

Hello everyone, please if someone can help? My application for parental sponsorship was approved and later on it was sent to London UK in Sep 2021. Since then I have not received any more info from them. I tried calling IRCC here and they had no information either. What can I do in this...