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Eligiblity completed, nothing under visitor visa details for my parents. background check is in process. no updates on GCKEY. should i expect something in next few days? Background check started after eligibility. is this something positive?

Hello, i applied for citizenship in july 2019, i was out of canada for 11 months for which i have already submitted Police clearance from a respective country. i called CIC today and the agent replied that my file is pending due to security clearance. its been 18 months. i asked if i can...