When we call IRCC, we get to speak with IRCC customer service Agent or Immigration Services Agents. They do NOT process applications and they cannot speed up the process of any application. They have access to general information based on the progress of our files. Our applications/files are processed by IMMIGRATION OFFICERS who are distinctively different from front line IRCC Customer Service Agents. In all, it’s pretty much pointless to call IRCC because all we get is general info that we already have access to in online portal. No further details or in-depth info. To get detailed overview of one’s application progress, one should order/request NOTES. To be honest, the lack of transparency from IRCC is what makes us ANXIOUS at times. We can never get the answers to our questions whenever we reach out to them…so many senseless barriers between us and them.
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