Would this job fall under NOC B? The job title is Customer Services Coordinator
These are the job details. Thank you in advance for your responses.
These are the job details. Thank you in advance for your responses.
- Responsible for all customer-service related duties as outlined in Mytox BOS Procedures (e.g. TS-9A), for customer(s) to which they are assigned
- Pulls in EDI customer releases and posts to the Mytox CMI system
- Enters any manual releases as applicable
- Ensures that Mytox and customer cums are in full agreement
- Checks/confirms demand load accuracy for their customer before MRP run
- Issues shipping work-sheets to Shipping Department in advance
- Liaison with customer deck personnel, freight carriers, and/or plants directly either verbally or in writing
- Responsible for all transportation, logistics and premium freight for customer base
- Develop customer relationship and provide Best-in-Class service
- Answering of customer inventory system queries in a timely manner (if applicable) or providing backup to do this (requires complete familiarity with Ford DDL, Chrysler SMART, Honda systems)
- Maintain 100% on time delivery to customers and providing disputes when necessary
- Liaise with quality engineers, production and quality representatives to address quality concerns and communicate next steps. Coordinate Engineering changes from customer.
- Review customer charge-backs and recommend disputes when appropriate
- Coordinates Customer Finished Good returnable shipping container returns to Mytox from the applicable customer, in a timely manner.
- Backs up other Customer Service (different customer account) positions
- Provides on-call Customer Service support during non-normal business hours as required
- Utilizes effective Housekeeping practices
- Maintains responsibility for departmental Continual Improvement at all times, both in general and specifically related to individual duties
- Attends training based on Mytox Internal Training Matrix
- Adheres to all Mytox safety rules and regulations
- Follows all applicable Mytox BOS procedures
- Any other reasonable request by management
