+1(514) 937-9445 or Toll-free (Canada & US) +1 (888) 947-9445
My husband and I had the same issue. He was the PA and needed his PPR to go to Auckland, New Zealand who sent it to Sydney, Australia on his behalf for processing. We sent the request to the same Ottawa email as you and got a response in five days, but it doesn’t hurt to send a webform either. We also did not get an auto reply email.