Dear All,
Need your help in finding a NOC Code for Fraud Agent- Contact Centre. I am thinking of using NOC 1114 / NOC 11109 but not sure if that's the right code. Duties are:
As a Fraud Agent need to monitor client transaction and provide a wonderful client experience while mitigating fraud losses to Financial customers.
Need your help in finding a NOC Code for Fraud Agent- Contact Centre. I am thinking of using NOC 1114 / NOC 11109 but not sure if that's the right code. Duties are:
As a Fraud Agent need to monitor client transaction and provide a wonderful client experience while mitigating fraud losses to Financial customers.
- Need to identify, analyze and conduct investigations of client transactions through debit cards, ATMs, over the counter (OTC) deposits at branches and other banking channels to determine possible fraud or unusual activity.
- Analysis – Exercise decision making skills while reviewing customer’s profiles, transactions, banking history and cheque images to minimize loss and protect the organization and the clients privacy.
- Data Collection – Compile data and investigate alerts/referrals to make recommendations and take appropriate action. Accurately document all actions taken including the resolution reached and the decision made by updating the appropriate databases for each file investigated.
- Collaboration – Interact directly with clients, branches and other stakeholders via telephone to communicate information relating to suspected fraudulent activity. Develop and maintain relationships with business partners and other Client Account Management (CAM) teams to compile data, complete investigation, reach resolution and share best practices.
