My friend had help from Canadian friend who used the number 1 (888) 242-2100.
After about 2:30 minutes of autmoated voice message, press 1-1-1-3 and then enter work permit application number and follow the instruction. It is supposed to tell you the most current status.
But unfortunately in my case it differs from my GCMS notes status. Not sure if anyone has noticed the same thing.
I ordered notes almost every month. But nothing has changed since June last year. So stressed out right now.