Visitor visa Extend online.... please help

[TDMMB]

Hi everyone,

I have trouble to submit the online application for my extend visa. I tried over and over but kept said "Validation error: You have not completed the mandatory fields or you have not completed them correctly. Please make corrections where indicated. and Error Description: We are unable to Validate your document at this time, please retry later." I have no idea what & where I did wrong. I try to email to Question@gic.ca but all they said that "Dear Client,

Thank you for contacting the Citizenship and Immigration Canada Call Centre’s e-Services Unit.

We verified the information you provided. Please note that the situation you described is caused by not having attached all required documents. When documents appear as Not Provided, you cannot continue with the application.

When completing your application, your responses to the questions determine which documents will be required. Once you are at Checklist of Required Documents stage of your application, the Supporting Documents section will indicate which documents are required. In order to comply, you must attach each document to your application.
Please note that if you need help to understand the terms used in the online application, you can click on the ? icon at the top of the screen and/or next to the name of each document in the document checklist.
If you do not wish to provide any optional documents, you must click on Remove document. That button is located in the Options column.

You should then be able to click on Next to go to the next page.

We hope this information is helpful.

Sincerely,"

I really don't know what to do now. If someone know about this please help. I really really depress now. please help..........

Thank you

TDMMB

 

[PTJ]

..definitely you've not attached or uploaded all the required documents. When you've attached or uploaded each of the required document, it will "tick" it. Try and look through each documents again and confirm that it uploaded correctly.

 

[TDMMB]

I did check over and over but still don't know what did I do wrong??????????????? I do step by step but still cannot upload the application form. I upload all the documents they required and it show "Uploaded - not submitted to CIC
Uploaded Filename: Tax & Employment letters.pdf"............ but when I try upload the form it show "Validation error: You have not completed the mandatory fields or you have not completed them correctly. Please make corrections where indicated.
Error Description: We are unable to validate your document at this time, please retry later.
Document Name - IMM5708 Application (required)".....................

 

[PTJ]

That means after validating the application form itself some errors were generated. Try and look through and determine where the errors are on the application form and validate again. Normally it will specify exactly where the error is on the application form when you validate it. Until the application form is properly validated it can not be submitted.