Hi everyone,
I applied for the visitor visa for my mum on February 22, on the 13 she got status update about the application but I am unable to access the application as I have forgotten the password and user name including the security answers to the security questions, so I can't access the account to know what the message is talking about. I created another account so that I can link the previous account to the newly created one but it tells me application not found. I have send IRCC several messages and I have call but they are not responding to me.
Today they sent me this message which gets me more confuse
"Your application has been finalized. Your passport will be returned to you shortly.
We thank you for your patience. In order to efficiently process requests, we will not reply to duplicate emails"
The confusion here is, I applied for my mum online and she hasn't sent any passport to them yet. So I do not know if the message am unable to access was a request of passport. The finalized here could still mean a disapproval but how come passport is mentioned when she hasn't sent any yet. I haven't been able to reach them yet. I want to take that risk to ask my mum go send the passport. Does any one know of a fastest way to reach IRCC.
I applied for the visitor visa for my mum on February 22, on the 13 she got status update about the application but I am unable to access the application as I have forgotten the password and user name including the security answers to the security questions, so I can't access the account to know what the message is talking about. I created another account so that I can link the previous account to the newly created one but it tells me application not found. I have send IRCC several messages and I have call but they are not responding to me.
Today they sent me this message which gets me more confuse
"Your application has been finalized. Your passport will be returned to you shortly.
We thank you for your patience. In order to efficiently process requests, we will not reply to duplicate emails"
The confusion here is, I applied for my mum online and she hasn't sent any passport to them yet. So I do not know if the message am unable to access was a request of passport. The finalized here could still mean a disapproval but how come passport is mentioned when she hasn't sent any yet. I haven't been able to reach them yet. I want to take that risk to ask my mum go send the passport. Does any one know of a fastest way to reach IRCC.