On November 20, 2020, I submitted my online PR application. On January 4, 2021, my medicals were updated, and at the same time, I received biometrics, which I had not received through email or message in my profile. When I called customer service in August 2020, they told me that I had received a biometrics letter, but that it had already expired. In August, I filled out a web form stating that I had not received any alerts from them. I have yet to receive a response from them. When I contacted customer service again recently, they stated that they had provided biometrics to me on January 17, 2022, but that I had not received anything since. Is anyone else in the same boat as me?