Receiverd AOR after submitting application. Received medical request.

[Sunn123]

Hello everyone
My husband is the sponsor and I am the PA (Outland spouse application). He applied in September and we received AOR in November. two days back, I got request for medicals which I have done now. The hospital will send the reports after 5 days.
In my AOR letter, they have mentioned that some documents are missing. We called the CIC and the agent said I need to send police certificate and passport sized photos (missing documents). However after linking my application online, I got no request/information for submitting my PCC. I only got message to conduct my medical exam which I did. Now I am confused, shall I prepare my PCC now or when they send msg in online account? And where should I submit? Send via email because I cannot find any link in online account.
P.S. We did not attached PCC with our application.

Please help. Its really confusing.

 

[Belgiandank]

first question: is your file already transferred to your local visa office (example London Visa Office, Manila Visa office, etc)?
If yes, you can email the local visa office with the meissing docs
If no, send a web form and attach the missing docs. link to webform is ....... http://www.cic.gc.ca/english/contac...8.1830344017.1512777570-1405761760.1512082145

 

[jordo]

If you've been requested for PCC and or Schedule A follow these instruction to upload them from your CIC GCKey account. http://www.cic.gc.ca/english/helpcentre/answer.asp?qnum=1310&top=23

But if you don't see the request on your CIC profile, there is a technical problem with your account. This was common for April 2017 applicants. You can upload them using webform (as a "technical difficulties" type of enquiry which is selected from the first drop down menu) Just explain that you've been requested to submit Document X and Y but the upload link is missing on your profile. That's what we ended up doing. The link is https://secure.cic.gc.ca/enquiries-renseignements/canada-case-cas-eng.aspx

It'll can take a few weeks for them to acknowledge that they received it but don't worry if you're hard up against a deadline. They will see the date you uploaded it and as long as that is before any deadline they gave you, you'll be fine.

I don't know the answer to the request for the photos though. You may need to physically mail those in.