Hi everyone,
I am asking for this guidance on behalf of a sister's friend. I have been away on this forum for almost two years. Straight to the point, she applied for study permit and did biometric on June 22. She raised a webform in late August that her LOA has been revised for Winter- January 2022. Because the resumption date was very close for Fall September 2021. In September, she was sent/request to go for medical exam and a correspondence request for revised LOA to be uploaded on her application. She passed medical on October 22. She did uploaded the requested new LOA but the problem arise when she tried to sign and submit. Her computer freezes. She tried again but couldn't sign again, as it stated uploaded. She was refused on November 9, 2021 for not submitting the LOA revised. She quickly go through the submitted document again and was able to sign and submit. She also get email notification that her application status has changed but still showing refused.
Can someone pls advice or offer any suggestion?
I am asking for this guidance on behalf of a sister's friend. I have been away on this forum for almost two years. Straight to the point, she applied for study permit and did biometric on June 22. She raised a webform in late August that her LOA has been revised for Winter- January 2022. Because the resumption date was very close for Fall September 2021. In September, she was sent/request to go for medical exam and a correspondence request for revised LOA to be uploaded on her application. She passed medical on October 22. She did uploaded the requested new LOA but the problem arise when she tried to sign and submit. Her computer freezes. She tried again but couldn't sign again, as it stated uploaded. She was refused on November 9, 2021 for not submitting the LOA revised. She quickly go through the submitted document again and was able to sign and submit. She also get email notification that her application status has changed but still showing refused.
Can someone pls advice or offer any suggestion?