Questions arising from PRTD application

[chirjose2]

I had applied for my mothers PR renewal in May 2024. But she had to leave Canada to attend to property matters in Mar 2025. She got an email from IRCC in Apr 2025 stating that her PR card is ready for pickup at the Etobicoke office. The next step for me was to apply for her PRTD doc to enable her to travel to Canada. I have now received an email from IRCC asking us to prove that she completed 730 days towards PR card renewal, which I find rather surprising. I have replied to IRCC attaching a copy of the invitation letter from IRCC to collect the PR card and some background on why she had to leave Canada. Has this happened to any body ? Any thoughts / insights on how to handle this situation.

 

[canuck78]

I had applied for my mothers PR renewal in May 2024. But she had to leave Canada to attend to property matters in Mar 2025. She got an email from IRCC in Apr 2025 stating that her PR card is ready for pickup at the Etobicoke office. The next step for me was to apply for her PRTD doc to enable her to travel to Canada. I have now received an email from IRCC asking us to prove that she completed 730 days towards PR card renewal, which I find rather surprising. I have replied to IRCC attaching a copy of the invitation letter from IRCC to collect the PR card and some background on why she had to leave Canada. Has this happened to any body ? Any thoughts / insights on how to handle this situation.

Had she met the RO when she applied and does she meet the RO now? The invitation means nothing. When asked to pick-up you undergo an interview to assess if you continue to meet your RO and are not guaranteed a new PR card. She isn’t even guaranteed a PRTD based on H&C. This is pretty standard for people who have left the country after they apply for PR card renewal. Given the processing time for the PR card she may not have met RO when she applied for the renewal.