Hello,
Can i applied for CEC as job title mentioned in my letter as full time postio as Consultant in the role of acting Technical Support Analyst ? What is my NOC code?
Functions and Responsibilities:
• Resource will be providing L1 monitoring and Service Desk support,
• This team fields voice and email interactions and provides monitoring of batch transmissions for mission-critical sets of data for a major Global entities – consulting runbooks, process and procedure documentation to resolve issues
• Remote monitoring of windows 2003, 2008, Linux, AIX and Unix servers which includes Server Performance, uptime, SQL DB, oracle database monitoring.
• Work closely with various teams to resolve issues, escalate as needed and manage the customer environment.
• Provide necessary information/observations/logs and all required support to and diagnose a reported/escalated problem
• Escalate issues in delivery, infrastructure or data relating to the feeds, subscribers or our infrastructure
• Log incidents and requests into a ticketing system, following up and closing where appropriate
• Assist with ad-hoc requests for historical data, reports, etc.
• Assist customers with inquiries and requests, seeing them through to closure.