My PR application was cancelled due to incomplete documents. They ask me to create new profile via MyCIC account. I tried a lot but could not get success. Each time it says you already have in an processed application.
Immigration, Refugees and Citizenship Canada (IRCC) has reviewed your application for permanent residence. We have determined that your application does not meet the requirements of a complete application as described in sections 10 and 12.01 of the Immigration and Refugee Protection Regulations. Your application is rejected for being incomplete.
Specifically, your application does not include the following elements:
Marriage certificate: Original Copy of Marriage Certificate not provided.
If a supporting document is in a language other than English or French, the applicant must provide IRCC with a copy of the original document as well as a version translated by a certified translator.
If a supporting document is in a language other than English or French, the applicant must provide IRCC with:
the English or French translation; and
an affidavit from the person who completed the translations; and
a certified photocopy of the original document.
Note: A full review of your application was not performed. There may be other elements, not identified above, which may also be missing or incomplete.
The information you submitted as part of your original Express Entry profile will remain in your MyCIC account for 60 calendar days from the date of this letter. This information can be used to submit a new Express Entry profile. I tried a lot could not get success. Please help in this regard.
Immigration, Refugees and Citizenship Canada (IRCC) has reviewed your application for permanent residence. We have determined that your application does not meet the requirements of a complete application as described in sections 10 and 12.01 of the Immigration and Refugee Protection Regulations. Your application is rejected for being incomplete.
Specifically, your application does not include the following elements:
Marriage certificate: Original Copy of Marriage Certificate not provided.
If a supporting document is in a language other than English or French, the applicant must provide IRCC with a copy of the original document as well as a version translated by a certified translator.
If a supporting document is in a language other than English or French, the applicant must provide IRCC with:
the English or French translation; and
an affidavit from the person who completed the translations; and
a certified photocopy of the original document.
Note: A full review of your application was not performed. There may be other elements, not identified above, which may also be missing or incomplete.
The information you submitted as part of your original Express Entry profile will remain in your MyCIC account for 60 calendar days from the date of this letter. This information can be used to submit a new Express Entry profile. I tried a lot could not get success. Please help in this regard.