My question is not for me but for my sister in the Philippines. She had her medical February 2011, had throat issues but was able to get it cleared and results was forwarded to Canadian Embassy May 2011. She received an email to submit NBI document early Sept 2011 with a deadline of December 2011. She submitted the required document Sept 28, 2011. She got a call from Canadian Embassy Dec 2011 asking her if she was able to submit the last document required. She told them that it was submitted prior to the deadline. She was told to keep an eye for the mail for the landing fee but it's already April now and she hasn't received anything. Where can we follow up her case?