Phoning CIC to check on status of PR card

[toby]

It is frustrating. I waited until Thursday, one of less busy days, but have failed four times to reach an agent.

Each call I must wait through a long preamble (even short-cutting by dialing 1,2 etc, there are still several minutes of recorded chatter) ), only to be told at the end that there are no agents available, and I must call back. Surely there is a more considerate way to deal with calls!!! Either allow us to wait in queue, or figure out a way to know if agents are not available, and allow us to hang up before having to listen to the verbiage.

 

[steaky]

Did you tried between 2pm and 3pm? Last time, I had a short wait and spoke to an agent.

 

[toby]

Did you tried between 2pm and 3pm? Last time, I had a short wait and spoke to an agent.

Thanks, Steaky.

2-3 PM Pacific time?

And what was the number you used?

I'll have to use the out-of-Canada number (i.e. 1-613-944-4000); I call via SKYPE, which makes it appear on phones that the incoming call is from the USA.

 

[steaky]

Yes, PT. The 1-888 number

But that time of hour does not work for Air Canada. Each time, I was put on hold for at least 3 hours before I can speak to an agent!

 

[toby]

Yes, PT. The 1-888 number

But that time of hour does not work for Air Canada. Each time, I was put on hold for at least 3 hours before I can speak to an agent!

Try calling Air Canada during the evening (or even better the early-morning hours -- easier to do calling from China!!); they work 24 hours a day. Most often you'll get someone working in the US.

 

[steaky]

Try calling Air Canada during the evening (or even better the early-morning hours -- easier to do calling from China!!); they work 24 hours a day. Most often you'll get someone working in the US.

Yes, early morning is good.