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vivo

Star Member
Oct 23, 2015
63
33
Hi everyone

I have two questions for those who are going through the process or just completed.

First of all, how are you notified of payment of fees? I completed the credit card form and sent by FEDEX last Thursday. Records show they received the documents on Friday morning and I was expecting that the money would have been deducted from my credit card today. Or will it take longer?

Secondly, the website claims to process claims within 20 days - is this actually anyone's experience? or does it usually take longer? And if they plan to call you for interview, do you receive notice of this within the 20 day period? I am assuming that if you are called for interview then that automatically means the process will take much longer than 20 days.

Thanks in advance for your responses