Hello. I need help to verify which Noc my job falls under. Job title is Fraud Response Officer and the job dutie is:
• Knowledge of the various lines of business within CIBC Products Divisions Respond to Code 10 situations at the point of sale, process stop payments requested by customers all the while adhering to audit reports
• Handled incoming and outgoing inquiries worldwide, from both merchants and customers, regarding referred, declined and/or unusual authorization requests
• Use Falcon, which is sophisticated neural network fraud detection software, to review all authorizations for potential fraudulent occurrences
• Determining the legitimacy of cardholder for authorization request to accurately approve or decline credit card activity while minimizing fraud losses and customer impacts
• Create fraud reports by clearly outlining all disputed transactions, including notes to assist the Fraud Claims Specialists with the investigation to reduce unnecessary customer follow-ups and minimize delays
• Worked towards the overall success of the Fraud Loss Prevention & Investigations team, as well as work independently to achieve specified goals
• Identified an existing internet or counterfeit fraud trend; or identified an existing trend by interrogating clients and reference to events recorded
• Assisted new FRC representatives on various job functions
Please assist with NOC
- Respond to inquiries pertaining to fraud from CIBC clients and other financial institutions Provided prompt, efficient customer focused solutions pertaining to authorizations, lost stolen cards, compromised cards, worked customer verified queue
• Knowledge of the various lines of business within CIBC Products Divisions Respond to Code 10 situations at the point of sale, process stop payments requested by customers all the while adhering to audit reports
• Handled incoming and outgoing inquiries worldwide, from both merchants and customers, regarding referred, declined and/or unusual authorization requests
• Use Falcon, which is sophisticated neural network fraud detection software, to review all authorizations for potential fraudulent occurrences
• Determining the legitimacy of cardholder for authorization request to accurately approve or decline credit card activity while minimizing fraud losses and customer impacts
• Create fraud reports by clearly outlining all disputed transactions, including notes to assist the Fraud Claims Specialists with the investigation to reduce unnecessary customer follow-ups and minimize delays
• Worked towards the overall success of the Fraud Loss Prevention & Investigations team, as well as work independently to achieve specified goals
• Identified an existing internet or counterfeit fraud trend; or identified an existing trend by interrogating clients and reference to events recorded
• Assisted new FRC representatives on various job functions
Please assist with NOC