Exceeds expectations in terms of speed, certainty and efficiency of response.
Identify and understand customer needs in order to complete transactions and resolve issues quickly and efficiently.
Act as second level escalation for handling more complex issues as well as a referral point for signing authority and approvals.
Maintain superior and courteous service to internal and external contacts.
Ensure branch or work area is maintained in accordance with bank's standards.
Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.
Promotes and contributes to team-based approach in completing tasks and meeting internal and external customer needs.
Provide guidance to Operations Risk and Administration Associates, Personal Bankers and Premium Bankers.
Participates in quality, regulatory and compliance training in order to meet performance targets.
Promotes an environment that supports diversity.
Demonstrates Group capabilities.
Promote an environment that supports diversity and reflects the brand.
Ensure that all employees are aware of and effectively identify and manage applicable money laundering (ML), terrorist financing (TF), sanctions and reputational risks.
