Hey guys,
Long story short, I was asked to submit additional documents regarding a Subject Access.
At first there was a 7 day deadline and I uploaded an explanation and that I had applied for subject access but according to ACRO's website it can take upto 30 days to be sent.
On the 7th day deadline I received an email from IRCC saying there was a 30 day extension to allow me to receive the documentation from ACRO and upload to it my account.
Here lies the issue. My account hasn't been updated so there is no place to upload the subject access when I receive it. It still has the 'explanation document uploaded' in the additional documents section highlighted in green.
I've sent a 'technical problem' notification, but is there anything else i can do to make sure they update my account so i'm able to upload my subject access in time?
Thanks in advance.
Long story short, I was asked to submit additional documents regarding a Subject Access.
At first there was a 7 day deadline and I uploaded an explanation and that I had applied for subject access but according to ACRO's website it can take upto 30 days to be sent.
On the 7th day deadline I received an email from IRCC saying there was a 30 day extension to allow me to receive the documentation from ACRO and upload to it my account.
Here lies the issue. My account hasn't been updated so there is no place to upload the subject access when I receive it. It still has the 'explanation document uploaded' in the additional documents section highlighted in green.
I've sent a 'technical problem' notification, but is there anything else i can do to make sure they update my account so i'm able to upload my subject access in time?
Thanks in advance.
