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Hhhhilarious

Newbie
Mar 16, 2020
7
0
I applied to renew my study permit last year and got online approval letter on my application last September but I never received it.
Ok it’s not that abnormal so I contacted CIC (tried many times and finally someone answered the phone as you could imagine) early this year. The CIC staff on the line told me they would resend a new one to me, told me I just needed to wait and reassured me there’s nothing else I needed to do. Ok so I waited again and yet nothing arrived in my mailbox.
So I called again. This time another CIC staff told me that there’s nothing noted on my case about resending!!! So what the hell did the last staff do!!! The only proof of my last call is that the previous staff did update my mailing address so they do have my current address on file instead of the old address shown on the approval letter!
But now it has been over 6 months since my approval letter was issued so they cannot just mail me my NEVER-delivered study permit. The only option left is to apply for replacement. However this NEVER-delivered study permit is about to expire in 15 days!!!
It’s soooooo unbelievable that CIC lied to me and messed up with my whole eligibility to extend my stay in Canada.
Could anyone tell me whether or not I can apply to extend my stay using the approval letter since it is the only one I have...
 
Also I wanna know if there is any way to file my complaint... this is totally absurd that a CIC staff member told me to wait and my wait turns out to be a waste of time thanks to his FAKE promise!!!