need help urgent.

[rioverna]

anyone who knows a case where the applicant is not receiving any email from CIC in Hongkong Notifying him/her to submit her passport?
when the truth is there's already a request for the submission of the passport, and had only a day left to submit it.
The problem is, they don't have the formal letter for the Agency and even the consultant haven't receive any,
they didn't aknowldge the letter sent to the member of the parliament in my employers area,what they want is the formal letter.

I need an advice on howto solve my problem, or is it possible to request for an extension of submission since we really didn't receive any letter.


help well appreciated.
thnx

 

[lucybear05]

my agency and even my consultant havent received any letter from CIC in Hongkong, my application has reached 5mos so my employer seeked a help from the member of the parliament in their area, the member was the one who contactedthe CIC in hongkong asking for the status of my application and was told that on August 28, 2014 , a letter was sent and they are requesting formy passport,
but my agency and my consultant didn't receive any.
I only have a day left before my time frame ends.
my agency tried to submitmy Passport together withthe letter forwarded by the CIC in Hongkong <which is not the official letter for passportsubmission> but the VAC didnt aknowledge it and what they want is the formal letter, which we can not provide since we are not receiving any.
i dont know what to do then, please ineed an advice, anyone knows how to request for the extension of the time for submitting my passport or whats the best thing todo"
help

Oh my gosh! I am so sorry this mix up has happened to you! I don't have any advice on what to do, but I did want to say that my nanny got a letter via mail (sent to her previous employer, which seems pretty stupid of CIC, but my nanny did get it anyway since her former employer is a good person) but ALSO VIA E-MAIL. You didn't get any e-mail??

In my nanny's case, she also had a representative/agency, and so we were really surprised that CIC would chose to send the letter to her former employer, instead of her agency, or her home address in the Philippines. It was really stupid. So who knows where CIC even sent your letter. Did you ask them where the letter was sent? And did you ask why they didn't also send an e-mail?

Good luck sorting this out - CIC can be soooooo frustrating! :

 

[ragluf]

my agency and even my consultant havent received any letter from CIC in Hongkong, my application has reached 5mos so my employer seeked a help from the member of the parliament in their area, the member was the one who contactedthe CIC in hongkong asking for the status of my application and was told that on August 28, 2014 , a letter was sent and they are requesting formy passport,
but my agency and my consultant didn't receive any.
I only have a day left before my time frame ends.
my agency tried to submitmy Passport together withthe letter forwarded by the CIC in Hongkong <which is not the official letter for passportsubmission> but the VAC didnt aknowledge it and what they want is the formal letter, which we can not provide since we are not receiving any.
i dont know what to do then, please ineed an advice, anyone knows how to request for the extension of the time for submitting my passport or whats the best thing todo"
help

Seems your consultant/agency does not have a handle on how things are done - VAC or any VO office will not accept a submission of passport without any official notice/instruction.

1. Assuming that the letter stated "within 30 days from the date the letter was sent" and not "within 30 days from receipt of this letter" - check with your consultant on what the exact contents of the letter stated
2. I'd suggest you get your consultant/agency (given they are your authorized representative) to create a letter addressed to the VO in HKG, detailing there is no receipt of instructions for submission of passports, and also including the details obtained by the MP (i.e. the issuance of a letter instructing the applicant to submit passports and the dates) and given this, you are requesting for additional time in submitting the passports upon receipt of the instruction letter.

I'd be asking questions on your agency/consultant - if they are in operation for quite sometime, it would not be the first time they had to deal with this sort of issues and should already have solutions for these exigencies. From what you described, and you asking assistance here - your agency/consultant, does not have any clue how to proceed. They (your agency/consultant) should be the first ones to provide you the assistance you need.

../all the best

 

[ragluf]

first - kindly remove your personal information from your posts - note this is a public forum, so your information is seen out in the open - and is searchable via Google.

Now - as you used a consultant, and it is your consultant who is your authorized representative - all correspondences go to your consultant. If he did not get anything - then it is your consultant's job to communicate with the CIC in HKG. I see that all the efforts here are in communicating to the VO that a letter has not been received. At this point, this is not your most pressing problem, your problem is the deadline. Asking the HKG office why a letter was not sent or if the letter is not received will not solve your deadline.

This is why the suggestion is:
1. Get your consultant to work - have them send an official letter requesting for an extension of the submission based on the non-receipt of the instructions to submit the passport. They should be the ones doing all the work for you as they are your authorized representatives. Send it via email, send it via fax, then send a copy via registered mail or courier. Do not trust email works - get all possible ways to sent the message immediately.

2. The extension is what you should be requesting now from HKG VO, not asking why a letter was not received. The request is something they (VO) can act on in the quickest time rather than them (the VO) identifying where the transmittal brokedown. Focus on the more pressing issue first, rather than the cause of the issue.

3. As to the cause of the issue (nothing received) - use this as the reason for the request for extension. Highlight this in the letter as the reason for the request and include the information taken from the MP ministerial inquiry to add support to your request for an extension (coursed through your representative.

Focus on the pressing action you need to do now - get an extension. You can focus on the cause (non-receipt or nothing received from CIC/VO) later.

In many cases - such requests if sent via email can end up in spam folders - so this is why you should be looking at your consultant and agency and have them check ALL their folders (spam included) for anything coming from the VO. Also, have them check the application to ensure all contact details (email addresses, phone numbers etc.) are clear; a mistake in contact details can lead to wrong transmission of the message.

I really have to be hard on your consultant and agency. Rather than asking why they did not receive any letter, they should have IMMEDIATELY asked for an extension, being proactive to the possible effects of the delays. True CIC/VOs have their defects, but your consultant and agency should already be aware of this, and have processes and ways already in place to act immediately for the benefit of the applicant. They (your agency and consultant) are doing a very sham job.

../all the best