Hi,
As the title says, I need help finding the right NOC for the following job description:
- Assist in the administration of the department
- Field incoming help requests via CRM, email and telephone to ensure courteous, timely, and effective resolution of end user issues
- Prioritize and schedule issues
- Identify and learn appropriate hardware and software
- Reinforce SLAs to manage end user expectations
- Assist is in developing help sheets and FAQ lists for end users
- Record, track and document the service desk request problem solving process
- Access knowledge base and FAQ resources on the internet/intranet to aid in problem resolution
Would this fall under Quality Assurance or User Support technician? What would be the right NOC for this job description?
As the title says, I need help finding the right NOC for the following job description:
- Assist in the administration of the department
- Field incoming help requests via CRM, email and telephone to ensure courteous, timely, and effective resolution of end user issues
- Prioritize and schedule issues
- Identify and learn appropriate hardware and software
- Reinforce SLAs to manage end user expectations
- Assist is in developing help sheets and FAQ lists for end users
- Record, track and document the service desk request problem solving process
- Access knowledge base and FAQ resources on the internet/intranet to aid in problem resolution
Would this fall under Quality Assurance or User Support technician? What would be the right NOC for this job description?
