My ECA report showing NOT OFFICIAL watermark

[Rickykhaira]

Hello all,
I am facing issues in my ECA report. My ECA report was completed on 14th nov 2014 and the hard copy was not received to me as they sent it somewhere other address. Also didn’t get soft copy too.
Issues I am facing are
Firstly, it has ‘not official’ watermark and secondly I am not able to download my report.
Also my eca is expired on 14th November as 5 years are completed.
What should I do?
Order a duplicate report
Or go through the whole process again??

 

[Islander216]

Order an additional report, this will extend the expiry date by another 5 years.

 

[Rickykhaira]

But I didn’t receive original soft copy too.

 

[Islander216]

On your account, you can usually order an additional report.

It shouldn't matter whether you received an original soft copy or not previously, this information should all be on their system.

To be honest, 2014 predates Express Entry, so i don't know if the procedures were the same back then. But if you have an online account with your ECA provider, you should be able to request the additional report.